24/7 infrastructure monitoring with intelligent alerting, log aggregation, distributed tracing, and real-time dashboards. We watch every metric, log, and trace. When something is wrong, we know before your customers do. 30-second checks from 12 global PoPs.
Metric crosses threshold OR anomaly detected by ML. Trigger fires within 30 seconds of the event.
Related alerts grouped. Duplicate noise suppressed. Root cause hypothesized. False positive filtered.
Severity (P1-P4) determines routing. P1 pages on-call immediately. P2 emails + Slack. P3 dashboard only.
Engineer acknowledges. Auto-escalates if no ack in 5 min. Status updated. Customer notified if needed.
Runbook executed. Fix applied. Metric returns to baseline. Postmortem scheduled within 24h.
Full observability stack. 12 PoPs. 24/7 NOC. No vendor lock-in.