BizHostWiz Acceptable Use Policy (AUP)

Effective Date: 30 September 2026
Last Updated: 30 September 2026

This Acceptable Use Policy (“AUP”) establishes the rules and standards governing the use of services provided by BizHostWiz, a brand of Ruby Roman Infotech Pvt. Ltd. (“BizHostWiz”, “we”, “us”, or “our”).

This AUP applies to all customers, users, accounts, websites, applications, servers, domains, email services, hosting environments, cloud infrastructure, and other services provided by BizHostWiz.

This AUP forms an integral part of the BizHostWiz Terms of Service. By purchasing, accessing, or using any BizHostWiz service, you agree to comply with this AUP.

1. Purpose of This Policy

BizHostWiz provides hosting, cloud, server, domain, email, and related infrastructure services.

Our infrastructure is intended to support legitimate websites, applications, businesses, online services, communications, and other lawful activities.

Customers must use BizHostWiz services responsibly and must not use our infrastructure in a manner that:

• violates applicable laws or regulations;

• harms or threatens our infrastructure or network;

• harms other customers or third parties;

• facilitates fraud, abuse, hacking, or other unlawful activity;

• interferes with the operation of our services; or

• creates unreasonable security, operational, legal, or reputational risks.

2. General Acceptable Use Requirements

Customers must:

1. use BizHostWiz services only for lawful purposes;

2. comply with all applicable laws, regulations, and legal requirements;

3. maintain the security of their accounts, servers, applications, and credentials;

4. ensure that content hosted through their account is lawful and authorized;

5. take reasonable measures to prevent unauthorized access or abuse;

6. respond promptly to security, abuse, or violation notices;

7. ensure that users operating under their account also comply with this AUP; and

8. cooperate with reasonable investigations into suspected abuse, security incidents, or policy violations.

The customer remains responsible for activity conducted through their account, credentials, server, website, application, or other BizHostWiz service, except where the customer can demonstrate unauthorized activity that occurred despite reasonable security measures.

3. Prohibited Activities

The following activities are strictly prohibited when using BizHostWiz services.

3.1 Illegal Activities

You may not use BizHostWiz services to:

• violate any applicable law or regulation;

• facilitate criminal activity;

• host or distribute unlawful content;

• facilitate fraud or financial crimes;

• evade lawful regulatory requirements;

• facilitate unauthorized access to systems or data; or

• assist another person or organization in conducting unlawful activities.

4. Hacking, Unauthorized Access and Cyber Abuse

You may not use BizHostWiz infrastructure to conduct, facilitate, or support unauthorized access or attacks against any computer system, network, server, website, application, device, or service.

Prohibited activities include, but are not limited to:

• unauthorized access;

• credential theft;

• password attacks;

• brute-force attacks;

• credential stuffing;

• exploitation of vulnerabilities without authorization;

• unauthorized vulnerability scanning;

• unauthorized penetration testing;

• port scanning against third-party systems;

• malware deployment;

• backdoor installation;

• botnet operation;

• command-and-control infrastructure;

• unauthorized data extraction;

• session hijacking;

• account takeover;

• denial-of-service attacks;

• Distributed Denial-of-Service (DDoS) attacks;

• traffic flooding;

• network disruption; and

• attempts to bypass authentication or security controls.

Security testing is permitted only where you have appropriate authorization to conduct such testing and the activity does not negatively affect BizHostWiz infrastructure, other customers, or third-party systems.

5. Malware and Malicious Software

You may not use BizHostWiz services to intentionally host, distribute, deploy, transmit, or operate malicious software.

This includes:

• viruses;

• worms;

• trojans;

• ransomware;

• spyware;

• keyloggers;

• malicious scripts;

• web shells;

• rootkits;

• backdoors;

• malicious browser extensions;

• cryptojacking malware;

• botnet software;

• credential-stealing software; and

• other software primarily designed to compromise, damage, disrupt, monitor, or gain unauthorized access to systems or data.

If malware is detected on a customer account or server, BizHostWiz may take immediate action to protect its infrastructure and other users.

6. Phishing, Fraud and Impersonation

BizHostWiz services may not be used for phishing, fraudulent schemes, impersonation, or deceptive activities.

Prohibited activities include:

• phishing websites;

• fake login pages;

• credential harvesting;

• fake banking or payment pages;

• impersonation of financial institutions;

• impersonation of government organizations;

• impersonation of businesses or individuals;

• fraudulent investment schemes;

• fake cryptocurrency services;

• fraudulent marketplaces;

• deceptive payment collection;

• fake customer-support websites;

• identity theft;

• financial fraud; and

• any service designed to deceive users into providing confidential information.

BizHostWiz may immediately suspend or terminate services involved in serious phishing or fraud activity.

7. Spam and Unsolicited Communications

BizHostWiz maintains a strict policy against spam.

You may not use BizHostWiz services to send, distribute, facilitate, or host:

• unsolicited bulk email;

• unsolicited commercial email;

• mass promotional messages without appropriate consent;

• email campaigns using purchased or scraped mailing lists;

• deceptive email campaigns;

• email designed to bypass spam filters;

• email containing malicious links or attachments;

• spam through compromised accounts;

• automated unsolicited messages;

• bulk SMS or messaging abuse where applicable; or

• any communication that violates applicable anti-spam or electronic communications laws.

Customers are responsible for ensuring that mailing lists are lawfully obtained and that recipients have provided appropriate consent where required.

BizHostWiz may impose sending limits, temporarily suspend email functionality, or require additional verification where unusual email activity is detected.

8. Email Authentication and Reputation

Customers operating email services should use appropriate authentication and security mechanisms, including where applicable:

• SPF;

• DKIM;

• DMARC;

• appropriate reverse DNS;

• secure authentication;

• strong account credentials; and

• reasonable anti-abuse controls.

Customers must take reasonable steps to prevent their domains, mailboxes, or servers from being used for spam, phishing, malware distribution, or other abuse.

9. Open Relays and Misconfigured Services

Customers must not intentionally operate:

• open SMTP relays;

• open proxies;

• publicly accessible unauthorized mail relays;

• insecure DNS resolvers;

• exposed administrative interfaces;

• intentionally vulnerable services; or

• other infrastructure that can reasonably be used to facilitate abuse.

If a service is compromised or misconfigured and creates a significant security or abuse risk, BizHostWiz may restrict or suspend the affected service until the issue is resolved.

10. Network Abuse

You may not use BizHostWiz infrastructure to interfere with, disrupt, overload, or degrade:

• BizHostWiz networks;

• data-center infrastructure;

• upstream providers;

• other customers;

• third-party networks;

• servers;

• websites;

• applications; or

• internet services.

This includes intentional traffic flooding, packet flooding, abusive automated requests, network scanning, and other activity that causes unreasonable network impact.

11. Resource Abuse

Customers must use server resources reasonably and in accordance with the specifications and limitations of their purchased Service.

Prohibited resource abuse includes:

• intentionally consuming excessive CPU;

• excessive RAM usage;

• persistent disk I/O abuse;

• unreasonable database load;

• excessive process creation;

• abusive network traffic;

• cryptocurrency mining where prohibited by the applicable Service;

• resource-intensive processes that negatively affect other customers;

• intentionally bypassing service limitations; and

• using a service primarily as an unauthorized storage, backup, proxy, or file-distribution platform where such use is prohibited by the applicable product terms.

BizHostWiz may temporarily restrict, suspend, or require modification of resource-intensive processes where they create a material impact on infrastructure or other customers.

12. Cryptocurrency Mining

Cryptocurrency mining, blockchain validation, proof-of-work operations, or similar resource-intensive activities are not permitted on Shared Hosting, Reseller Hosting, or other plans where such activities are prohibited by the applicable product terms.

Dedicated or specialized services may permit certain activities only where BizHostWiz has expressly authorized them in writing and where they do not violate applicable laws or infrastructure policies.

Unauthorized mining may result in immediate suspension.

13. Copyright and Intellectual Property

You may not use BizHostWiz services to knowingly host, distribute, reproduce, transmit, or make available content that infringes another person's intellectual property rights.

This includes unauthorized:

• copyrighted software;

• movies;

• television content;

• music;

• books;

• paid courses;

• software licenses;

• trademarks;

• photographs;

• videos;

• proprietary databases; or

• other protected intellectual property.

Customers are responsible for obtaining all necessary permissions, licenses, and rights for content they host or distribute.

BizHostWiz may investigate valid intellectual-property complaints and may take appropriate action where required.

14. Child Sexual Abuse Material and Exploitative Content

Any content involving child sexual abuse or exploitation is strictly prohibited.

BizHostWiz has zero tolerance for hosting, distributing, storing, linking to, promoting, or facilitating such material.

Where legally required, suspected illegal material may be reported to appropriate authorities.

Accounts involved in such activity may be immediately suspended or terminated without advance notice.

15. Violent or Criminal Content

BizHostWiz services may not be used to facilitate or coordinate:

• terrorism;

• violent criminal activity;

• organized criminal operations;

• threats of violence;

• instructions intended to facilitate serious unlawful harm; or

• other unlawful activities prohibited by applicable law.

BizHostWiz may take action where content or activity presents a credible and material threat to persons, infrastructure, or public safety.

16. Harassment, Threats and Abuse

Customers may not use BizHostWiz services to facilitate unlawful harassment, threats, stalking, intimidation, or targeted abuse.

This includes using websites, email accounts, applications, or servers to:

• threaten individuals;

• conduct unlawful harassment;

• distribute personal information for malicious purposes;

• facilitate stalking; or

• coordinate targeted abuse.

Legitimate criticism, commentary, journalism, reviews, and lawful expression are not prohibited merely because they may be controversial or critical.

17. Personal Data and Privacy

Customers who collect, process, store, or transmit personal information through BizHostWiz services are responsible for complying with applicable privacy and data-protection laws.

Customers must:

• obtain required permissions or lawful bases where applicable;

• implement reasonable security measures;

• protect personal information from unauthorized access;

• maintain appropriate privacy notices where required;

• respond appropriately to data-security incidents; and

• avoid using BizHostWiz services for unlawful processing of personal information.

BizHostWiz does not become responsible for the customer's legal obligations merely because personal data is hosted on BizHostWiz infrastructure.

18. Security of Customer Applications

Customers are responsible for maintaining the security of applications, websites, CMS platforms, databases, scripts, plugins, themes, APIs, and software installed on their servers or hosting accounts.

Customers should:

• regularly update software;

• remove outdated or unsupported applications;

• use strong passwords;

• enable multi-factor authentication where available;

• restrict administrative access;

• monitor suspicious activity;

• remove compromised files;

• maintain backups; and

• promptly address reported vulnerabilities.

A compromised website or application may be temporarily restricted where necessary to protect the wider infrastructure.

19. Proxy, VPN and Anonymization Services

Proxy, VPN, Tor, tunneling, relay, anonymization, or similar services may be restricted on certain BizHostWiz products.

Customers must not operate such services in a manner that:

• facilitates illegal activity;

• causes significant network abuse;

• conceals malicious activity;

• generates unreasonable infrastructure load;

• creates complaints from third parties; or

• violates the applicable Service terms.

BizHostWiz may require additional information or authorization before allowing such services.

20. Scanning and Security Testing

Authorized security testing may be permitted where it is conducted responsibly.

Customers must not perform unauthorized:

• vulnerability scans;

• port scans;

• penetration tests;

• exploit attempts;

• automated reconnaissance; or

• security testing

against BizHostWiz infrastructure or third-party systems.

Any testing involving BizHostWiz infrastructure may require prior written authorization from BizHostWiz.

21. Content Responsibility

BizHostWiz generally does not control or pre-screen customer-generated content.

Customers are solely responsible for the content, applications, files, databases, websites, communications, and services operated through their accounts.

Customers must ensure that their content and activities comply with:

• applicable laws;

• this AUP;

• the BizHostWiz Terms of Service; and

• applicable service-specific terms.

22. Reseller Responsibilities

BizHostWiz resellers are responsible for ensuring that their customers and end users comply with this AUP.

Resellers must:

• maintain appropriate acceptable-use rules for their customers;

• respond to abuse complaints;

• investigate reported violations;

• take reasonable action against abusive end users; and

• cooperate with BizHostWiz investigations.

A reseller may be held responsible for abusive activity originating from its customer accounts where the reseller fails to take reasonable action after receiving notice.

23. Abuse Complaints

BizHostWiz may receive complaints relating to:

• spam;

• phishing;

• malware;

• copyright infringement;

• network attacks;

• fraud;

• security incidents;

• abusive traffic;

• illegal content; or

• other prohibited activity.

When appropriate, BizHostWiz may notify the affected customer and request corrective action.

Customers must respond to legitimate abuse notifications within the timeframe specified by BizHostWiz.

24. Immediate Action

BizHostWiz reserves the right to take immediate action where reasonably necessary to protect:

• customers;

• users;

• network infrastructure;

• servers;

• third-party systems;

• data;

• service availability;

• security; or

• compliance with applicable law.

Such action may include:

• traffic filtering;

• port blocking;

• rate limiting;

• disabling specific services;

• removing access;

• suspending an account;

• suspending a server;

• restricting network connectivity;

• disabling email sending;

• isolating compromised systems; or

• terminating services.

Where circumstances permit, BizHostWiz may provide notice and an opportunity to resolve the issue.

25. Suspension and Termination

Violation of this AUP may result in:

1. warning or notice;

2. request for corrective action;

3. temporary restriction;

4. suspension of specific services;

5. account suspension;

6. server suspension;

7. cancellation of services;

8. termination of the account; or

9. permanent termination of the Service.

The response will depend on the nature, severity, frequency, impact, and urgency of the violation.

Serious violations involving fraud, phishing, malware, child exploitation, attacks, illegal activity, or immediate security threats may result in immediate suspension or termination without prior notice.

26. Data Preservation and Deletion

Where a service is suspended or terminated due to an AUP violation, BizHostWiz may preserve, restrict, or delete affected data according to applicable law, contractual obligations, operational requirements, and security considerations.

Customers should maintain independent backups of important data.

BizHostWiz is not responsible for loss of customer data resulting from suspension or termination where such action is permitted under the Terms of Service or applicable law.

27. Cooperation With Law Enforcement

BizHostWiz may cooperate with valid legal requests, court orders, governmental authorities, law-enforcement agencies, and other legally authorized bodies.

Where legally permitted, BizHostWiz may disclose information necessary to:

• comply with legal obligations;

• investigate suspected unlawful activity;

• prevent fraud;

• protect users;

• protect infrastructure;

• investigate security incidents; or

• respond to legally valid requests.

28. Reporting Abuse

Suspected abuse involving BizHostWiz services may be reported to:

Email: support@bizhostwiz.com

Abuse reports should include as much relevant information as reasonably available, such as:

• affected domain or IP address;

• date and time of incident;

• description of the suspected abuse;

• relevant URLs;

• screenshots;

• email headers where applicable;

• logs or technical evidence; and

• contact information for follow-up.

False, malicious, or knowingly misleading abuse reports may themselves be treated as abuse.

29. False Information and Account Verification

Customers must provide accurate information when creating and maintaining their BizHostWiz accounts.

BizHostWiz may request additional information for:

• identity verification;

• payment verification;

• fraud prevention;

• security investigations;

• abuse investigations; or

• regulatory or legal requirements.

Failure to provide reasonably requested information may result in account restrictions, suspension, or termination where appropriate.

30. Circumvention of Security or Restrictions

Customers may not attempt to bypass, disable, evade, or circumvent:

• account restrictions;

• service limitations;

• security controls;

• network restrictions;

• abuse controls;

• authentication mechanisms;

• rate limits;

• suspension measures; or

• technical safeguards implemented by BizHostWiz.

Creating alternative accounts or services for the purpose of circumventing an enforcement action is prohibited.

31. Third-Party Services

Where a customer uses third-party services, APIs, applications, networks, payment providers, email providers, or other external systems through BizHostWiz infrastructure, the customer remains responsible for complying with the third party's applicable terms.

BizHostWiz is not responsible for restrictions, suspension, termination, or actions taken by third-party providers.

32. Policy Enforcement

BizHostWiz may investigate suspected violations of this AUP.

During an investigation, BizHostWiz may request information from the customer and may temporarily restrict affected services where reasonably necessary.

BizHostWiz will consider relevant circumstances when determining an appropriate response, including:

• severity of the activity;

• actual or potential harm;

• security impact;

• number of affected users;

• customer cooperation;

• history of violations; and

• applicable legal requirements.

33. No Guaranteed Advance Notice

While BizHostWiz may generally provide notice before taking enforcement action, advance notice is not guaranteed.

BizHostWiz may take immediate action where:

• there is a security threat;

• illegal activity is suspected;

• infrastructure is at risk;

• other customers are affected;

• continued activity could cause significant harm;

• a legal obligation requires action; or

• delay would materially increase the risk.

34. Changes to the Acceptable Use Policy

BizHostWiz may modify this AUP from time to time to address changes in technology, security threats, laws, regulations, services, or business practices.

The updated AUP may be published on the BizHostWiz website.

The “Last Updated” date indicates when this policy was most recently revised.

Continued use of BizHostWiz services after an updated AUP becomes effective constitutes acceptance of the revised policy.

35. Relationship With Other Policies

This AUP should be read together with the applicable BizHostWiz:

• Terms of Service;

• Privacy Policy;

• Service Level Agreement;

• Refund and Cancellation Policy;

• Domain-related policies; and

• applicable product-specific terms.

If a conflict exists between this AUP and a service-specific agreement, the applicable service-specific agreement will govern to the extent of the conflict.

36. Governing Law and Jurisdiction

This AUP shall be governed by and interpreted in accordance with the laws applicable in India.

Subject to applicable law, courts having competent jurisdiction in Ghaziabad, Uttar Pradesh, India shall have jurisdiction over disputes arising from or relating to this AUP.

37. Contact Information

BizHostWiz
A brand of Ruby Roman Infotech Pvt. Ltd.

Address:
2nd Floor, SRBC Tower, Office No. 205,
Near Alpha Tower, Sector 9, Vasundhara,
Ghaziabad, Uttar Pradesh – 201012, India

Support / Abuse Reports:
support@bizhostwiz.com

Website:
bizhostwiz.com

Acceptance

By creating an account, purchasing, activating, renewing, accessing, or using any BizHostWiz Service, you acknowledge that you have read, understood, and agreed to comply with this Acceptable Use Policy.

Violation of this AUP may result in restriction, suspension, or termination of the applicable Service and may also result in legal action or reporting to appropriate authorities where required or permitted by law.

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