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Effective Date: 30 September 2026
Last Updated: 30 September 2026
This Refund & Cancellation Policy (“Policy”) governs cancellations, refunds, credits, and related payment matters for services purchased from BizHostWiz, a brand of Ruby Roman Infotech Pvt. Ltd. (“BizHostWiz”, “we”, “us”, or “our”).
By purchasing or using any BizHostWiz service, you acknowledge that you have read, understood, and agreed to this Policy, the BizHostWiz Terms of Service, Acceptable Use Policy, Service Level Agreement, and other applicable service terms.
BizHostWiz provides a 30-Day Money-Back Guarantee only for eligible Shared Hosting and WordPress Hosting plans.
The 30-day period begins from the date the eligible hosting service is activated.
To qualify for the Money-Back Guarantee:
the service must be an eligible Shared Hosting or WordPress Hosting plan;
the refund request must be submitted within 30 calendar days from the original service activation date;
the account must be in good standing;
the service must not have been terminated due to violation of the BizHostWiz Terms of Service or Acceptable Use Policy;
the service must not be a promotional, discounted, customized, or specially negotiated plan; and
the service must not fall under any of the exclusions stated in this Policy.
The 30-Day Money-Back Guarantee does not mean that every payment made to BizHostWiz is refundable.
The following services are eligible for the 30-Day Money-Back Guarantee, subject to the terms and exclusions of this Policy:
Shared Hosting
WordPress Hosting
The Money-Back Guarantee does not apply to:
VPS Hosting;
Dedicated Servers;
Reseller Hosting;
Cloud Hosting, unless specifically stated on the applicable product page;
Domain registration or renewal;
SSL certificates;
Business Email services;
software or license fees;
setup fees;
migration fees;
installation fees;
configuration fees;
customization services;
professional services;
custom or enterprise solutions;
specially negotiated plans;
promotional or discounted plans; or
any other service specifically identified as non-refundable.
Domain registration and renewal charges are non-refundable.
Once a domain registration or renewal transaction has been successfully processed, the applicable domain charges cannot ordinarily be refunded because domain registration and renewal involve third-party registry and registrar costs.
This applies to:
new domain registrations;
domain renewals;
domain transfers where applicable; and
related domain registration charges.
Any applicable domain-related refund will only be considered where required by applicable law or where the relevant registry/registrar permits such refund.
If an eligible hosting service is automatically renewed and the renewal payment is successfully processed, the customer may request cancellation and refund within 24 hours of the renewal payment.
Requests received after 24 hours may not qualify for a refund.
The following conditions apply:
the request must be submitted within the applicable 24-hour period;
the service must be eligible for refund;
the service must not have been used in a manner that makes the payment non-refundable under this Policy;
the account must not be suspended or terminated for an AUP or Terms of Service violation; and
applicable payment gateway charges, taxes, or other non-refundable third-party costs may be deducted where applicable.
Customers may request cancellation of a BizHostWiz service through any of the following methods:
Client Area;
Support Ticket;
Email to the registered support/contact email address.
Unless otherwise agreed in writing, cancellation requests are treated as immediate cancellation requests.
Upon processing an immediate cancellation:
the applicable service may be suspended or terminated immediately;
access to the service may be disabled;
associated data may become inaccessible; and
the service may not be restored after termination.
Customers should therefore maintain appropriate backups before submitting a cancellation request.
BizHostWiz does not provide prorated refunds for unused portions of a billing period.
For example, if a customer purchases an annual hosting plan and cancels the service after five months of use, the unused seven months will not automatically qualify for a prorated refund.
The applicable refund, if any, will be determined strictly according to this Policy.
Use of the hosting service may affect refund eligibility.
A customer may not qualify for a refund where the service has been materially used, configured, consumed, or otherwise utilized in a manner inconsistent with the applicable Money-Back Guarantee.
Refunds may be denied where the customer has:
materially used the hosting resources;
transferred or migrated substantial data;
used the service for production operations;
consumed substantial bandwidth or storage;
configured services or applications in a manner indicating continued use;
used the service for prohibited activities; or
otherwise abused the Money-Back Guarantee.
BizHostWiz may review the account and service usage before approving a refund.
Promotional, discounted, coupon-based, special-offer, introductory, or specially priced services are non-refundable, unless expressly stated otherwise at the time of purchase.
This includes services purchased using:
promotional coupons;
special discounts;
limited-time offers;
promotional pricing;
negotiated discounts; or
other special pricing arrangements.
The specific terms displayed with a promotion will apply where they provide different refund conditions.
Fees paid for services such as:
website migration;
server migration;
setup;
installation;
configuration;
optimization;
customization;
technical assistance;
professional services; or
other manually performed services
are non-refundable once the work has started.
Once BizHostWiz personnel have begun performing the requested work, the applicable service fee will generally not be refundable.
Custom quotations, enterprise solutions, manually configured infrastructure, negotiated packages, custom server configurations, and specially agreed services are non-refundable, unless a written agreement specifically states otherwise.
Where a separate written commercial agreement contains refund or cancellation terms, that agreement will govern the applicable service.
VPS and Dedicated Server services are not covered by the 30-Day Money-Back Guarantee.
Refunds for VPS and Dedicated Server services will only be considered where expressly provided under a separate written agreement, applicable service-specific policy, or where required by applicable law.
Service availability issues for applicable infrastructure services may instead be addressed through the relevant BizHostWiz Service Level Agreement (SLA).
Unless a specific product page, service agreement, or written commercial agreement expressly states otherwise, services not listed as eligible for the 30-Day Money-Back Guarantee should be considered non-refundable.
Customers should review the applicable product terms before completing a purchase.
A refund will generally not be provided where a customer's service has been suspended or terminated due to violation of:
BizHostWiz Terms of Service;
Acceptable Use Policy;
security requirements;
anti-spam requirements;
applicable laws;
abuse policies; or
other applicable service terms.
This includes, without limitation:
spam;
phishing;
malware;
hacking;
unauthorized access;
fraudulent activity;
abusive network activity;
prohibited content;
intellectual-property violations; or
other serious policy violations.
BizHostWiz may immediately suspend or terminate services in serious cases.
Customers should contact BizHostWiz support before initiating a chargeback or payment dispute.
If a customer initiates a chargeback, payment reversal, or similar dispute without first allowing BizHostWiz a reasonable opportunity to resolve the matter, BizHostWiz may:
immediately suspend the affected account or service;
restrict access to services;
suspend future purchases;
investigate the payment;
recover applicable fees or costs; and
terminate the account where appropriate.
A chargeback does not automatically establish a customer's entitlement to a refund.
Where a legitimate refund is approved, BizHostWiz may process it through the appropriate payment channel instead of requiring a chargeback.
If a customer accidentally makes a duplicate payment for the same invoice or service, the customer may contact BizHostWiz support for correction.
After verification, BizHostWiz may:
refund the duplicate payment to the original payment method; or
apply the duplicate amount as account credit at the customer's request.
Any refund will be subject to applicable payment processing requirements.
Approved refunds will generally be processed to the original payment method used for the transaction.
BizHostWiz may request additional information where necessary to verify the transaction or comply with payment-provider requirements.
Refunds may not ordinarily be transferred to an unrelated third-party account.
Once a refund has been approved, BizHostWiz will generally initiate the refund within 7–10 business days.
The time required for the funds to appear in the customer's account may additionally depend on:
the payment gateway;
bank;
card issuer;
financial institution; or
other payment provider.
BizHostWiz does not control the processing time of external financial institutions.
Where a refund is approved, actual non-refundable payment gateway, transaction, processing, registry, or third-party charges may be deducted where applicable and legally permitted.
The final refund amount may therefore differ from the original amount paid.
Refunds will be processed subject to applicable tax and GST requirements.
Where applicable, taxes, GST, statutory charges, or other amounts that cannot legally be refunded may be adjusted or deducted from the refund amount.
The final refund calculation will comply with applicable tax and accounting requirements.
BizHostWiz may not process refunds where the calculated refundable amount is below ₹500.
Where the refundable amount is below the minimum refund threshold, BizHostWiz may, at its discretion:
provide account credit;
carry the amount forward against a future invoice; or
decline the refund where permitted by this Policy and applicable law.
Where applicable, BizHostWiz may offer customers account credit instead of a monetary refund.
Account credit:
may be applied toward eligible future BizHostWiz services;
is not transferable;
is not redeemable for cash unless required by applicable law;
may have an applicable validity period;
cannot ordinarily be transferred to another account.
Where a customer is entitled to a monetary refund under this Policy, the customer may request processing through the original payment method, subject to applicable conditions.
Service downtime does not automatically create a right to a cash refund.
Where an eligible service is covered by the BizHostWiz Service Level Agreement (SLA), qualifying downtime claims will be handled according to the applicable SLA.
Any approved SLA compensation will generally be provided as a Service Credit, subject to the terms and limits of the applicable SLA.
SLA Service Credits are separate from the 30-Day Money-Back Guarantee.
Once the applicable refund period has expired, cancellation of the service does not create an automatic right to a refund.
Customers may cancel their services at any time, but any refund will be determined according to the applicable refund terms.
No prorated refund will be provided solely because a customer chooses to stop using a service before the end of the paid billing period.
Following cancellation or termination of a service, BizHostWiz may retain the customer's service data for up to 7 days, subject to applicable technical, legal, security, and operational requirements.
After the applicable retention period, data may be permanently deleted.
Customers are responsible for maintaining independent backups before cancellation or termination.
Once data has been permanently deleted, BizHostWiz may not be able to restore it.
Submitting a cancellation request does not automatically entitle a customer to a refund.
Cancellation and refund eligibility are separate matters.
A customer may successfully cancel a service while receiving no refund because:
the refund period has expired;
the service is non-refundable;
the plan was promotional or discounted;
the service was custom or negotiated;
the service was materially used;
the service was terminated for policy violations;
the payment was outside the applicable refund window; or
another exclusion under this Policy applies.
BizHostWiz may review relevant account information before approving a refund.
This may include:
payment records;
service activation date;
cancellation date;
service usage;
account history;
product type;
promotional status;
support history;
policy violations; and
applicable third-party charges.
BizHostWiz may request reasonable information necessary to verify the refund request.
BizHostWiz may deny refund requests that involve:
false information;
fraudulent claims;
manipulation of service usage;
abuse of the Money-Back Guarantee;
repeated refund abuse;
unauthorized payment activity;
identity misrepresentation; or
other fraudulent behavior.
Fraudulent activity may also result in account suspension or termination.
BizHostWiz may, at its discretion, consider exceptional refund requests that fall outside the standard refund rules.
Any such approval will be considered on a case-by-case basis and will not create a precedent or guarantee that similar future requests will be approved.
BizHostWiz reserves the right to modify, update, or replace this Refund & Cancellation Policy from time to time.
The updated policy may be published on the BizHostWiz website.
The “Last Updated” date at the beginning of this document indicates when the policy was most recently revised.
Continued use of BizHostWiz services after an updated policy becomes effective constitutes acceptance of the revised policy.
This Policy should be read together with:
BizHostWiz Terms of Service;
BizHostWiz Acceptable Use Policy;
BizHostWiz Service Level Agreement;
BizHostWiz Privacy Policy; and
applicable product-specific terms.
If a service-specific agreement contains different refund or cancellation terms, those specific terms will govern to the extent of the conflict.
This Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Subject to applicable law, courts having competent jurisdiction in Ghaziabad, Uttar Pradesh, India shall have jurisdiction over disputes arising from or relating to this Policy.
BizHostWiz
A brand of Ruby Roman Infotech Pvt. Ltd.
Address:
2nd Floor, SRBC Tower, Office No. 205,
Near Alpha Tower, Sector 9, Vasundhara,
Ghaziabad, Uttar Pradesh – 201012, India
Support / Refund Requests:
support@bizhostwiz.com
Website:
bizhostwiz.com
By purchasing, activating, renewing, or continuing to use a BizHostWiz service, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
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