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Managed Dedicated

Managed dedicated -- bare-metal with a sysadmin team.

All the power of a dedicated server, all the operational expertise of a managed service. Our certified engineers handle patches, security, monitoring, performance, backups, and incident response. You keep root, you get peace of mind.

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⚡ Certified engineers
🛡️ 99.99% SLA
Compliance & certifications

Audit-ready from day one. Evidence on demand.

Our managed environment is continuously monitored against the most demanding compliance frameworks. Evidence is auto-collected, time-stamped, and exportable.

SOC 2

Type II

ISO 27001

2022

PCI DSS

v4.0

HIPAA

BAA available

FedRAMP

Moderate

GDPR

EU resident

SOC 1

Type II

ISO 14001

Environmental

CSA STAR

Level 2

NIST CSF

2.0

TISAX

AL3

Cyber Essentials+

UK

A real runbook

How we respond when your MySQL goes down. Live example.

PLAYBOOK-RUN-014: MySQL Primary Unresponsive on dedi-prod-03.acme.com
Severity: P1 . Detection: 14:23:07 UTC . Engineer on call: Ravi Kumar . Communication channel: #incident-acme
T+0mDetection -- NOC alert fires: MySQL connections > 0, but 0 queries/sec for 30s. PagerDuty pages Ravi.
T+2mAcknowledge + diagnose -- Ravi SSH in, runs systemctl status mysql. Service is "active (running)" but no process responding. Checks InnoDB log.
T+5mCustomer notification -- Slack posted in #incident-acme: "Investigating MySQL on prod-03. Will update in 10 min." Customer CEO auto-tagged.
T+8mRoot cause found -- InnoDB redo log corrupted due to disk full (snapshot backup filled root volume). Ravi identifies, stops MySQL, frees disk.
T+11mRecovery -- MySQL started in recovery mode, automatic crash recovery completed in 3 minutes. Application connections re-established.
T+15mAll-clear + monitoring -- Post-recovery checks: 0 slow queries, replication caught up, backups resumed. Customer notified. Postmortem scheduled.
Resolution: 15 minutes. Zero data loss. Customer updated every 5 minutes. Postmortem delivered within 24h.
Management tiers

Five levels of management. Pick what you need.

Bronze

$249/mo
  • 24/7 monitoring
  • OS patches (monthly)
  • Backups (weekly)
  • Email support (4h)

Silver

$449/mo
  • Everything in Bronze
  • Patches within 48h
  • Daily backups (30d)
  • Chat + email (1h)
Best value

Gold

$849/mo
  • Everything in Silver
  • Patches within 24h
  • Performance tuning (monthly)
  • 15-min P1 response
  • IR included (4h/mo)

Platinum

$1,499/mo
  • Everything in Gold
  • 5-min P1 response
  • Dedicated engineer
  • Custom runbooks
  • IR included (12h/mo)

Diamond

Custom
  • Everything in Platinum
  • On-site escalation
  • Multi-server orchestration
  • SOC 2 evidence
  • Unlimited IR
On-call rotation

How our 24/7 NOC is staffed.

IST
06:00 - 14:00
Anika Sharma
Tier 1 + 2
IST
14:00 - 22:00
Ravi Kumar
Tier 1 + 2 + Sec
IST
22:00 - 06:00
Priya Nair
Tier 1 + 2 + DevOps
24/7
Escalation
Marcus Johnson
Lead / DB / P1
24/7
VP Eng on-call
Vikram Shah
Major incidents

Every shift has a primary + backup. If the primary is unavailable, the backup picks up within 4 minutes. The lead engineer is always reachable. The VP Eng is paged for any incident that causes customer-visible downtime.

Customer stories

Why teams choose managed dedicated.

"We needed a HIPAA-compliant dedicated server for patient data. Their team helped us through the BAA, the audit, the technical controls. We went from zero to production in 21 days. Could not have done that on our own."
Dr. Anita Reddy
CTO, MedVault Health
"SOC 2 evidence collection used to take 2 weeks of manual work. With the managed service, the evidence is auto-collected and time-stamped. Our audit finished in 6 weeks instead of 14. Saved us $80K in audit fees."
Michael Torres
CISO, FinServ Global
"Patched a critical Apache CVE at 3am without us even knowing. We woke up to a Slack message: 'CVE-2024-12345 patched, server rebooted, no impact to production.' That is the value."
James Wilson
Director of IT, TravelCo

Bare-metal power, sysadmin peace of mind.

Free onboarding audit. 7-day setup. Cancel anytime after month 3.

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