Everything you need to know about how we protect your data, handle billing, and keep things transparent.
Effective Date: September 30, 2026
Last Updated: September 30, 2026
These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between Ruby Roman Infotech Pvt. Ltd., operating its hosting and cloud services under the brand BizHostWiz ("BizHostWiz", "Company", "we", "us", or "our"), and the person, organization, or entity purchasing or using our Services ("Customer", "User", "you", or "your").
BizHostWiz is a brand of:
Ruby Roman Infotech Pvt. Ltd.
2nd Floor, SRBC Tower, Office No. 205,
Near Alpha Tower, Sector 9, Vasundhara,
Ghaziabad, Uttar Pradesh – 201012, India.
These Terms govern your use of BizHostWiz websites, hosting plans, reseller hosting, domains, SSL certificates, email services, VPS, cloud services, servers, website-related services, support services, and other products or services offered by BizHostWiz (collectively, the "Services").
By purchasing, activating, accessing, or using any BizHostWiz Service, you acknowledge that you have read, understood, and agreed to these Terms.
If you do not agree with these Terms, you must not use or purchase our Services.
You agree that your use of BizHostWiz Services, websites, servers, networks, applications, and content will comply with:
These Terms of Service.
Applicable service-specific terms.
Our Privacy Policy.
Our Refund and Cancellation Policy.
Applicable local, state, national, and international laws.
Applicable internet, domain, registry, and third-party provider policies.
You must not use BizHostWiz Services in a manner that:
Violates any applicable law or regulation.
Promotes or facilitates illegal activities.
Involves child exploitation or abuse.
Promotes terrorism or unlawful violence.
Involves spam or unsolicited bulk email.
Attempts unauthorized access, hacking, password cracking, or network intrusion.
Violates copyright, trademark, intellectual property, privacy, or publicity rights.
Distributes malware, viruses, worms, trojans, ransomware, spyware, or harmful code.
Disrupts or attempts to disrupt BizHostWiz infrastructure.
Involves phishing, fraud, impersonation, scams, or deceptive activities.
Hosts pirated software, warez, cracked applications, unauthorized copyrighted content, or illegal downloads.
Operates Ponzi schemes, pyramid schemes, fraudulent investment programs, or similar prohibited activities.
Operates unauthorized gambling or other unlawful services.
Uses the Services to intentionally damage or interfere with another person, organization, server, network, or system.
Creates excessive or unreasonable resource usage that negatively affects other customers or infrastructure.
Contains content that is unlawful, fraudulent, threatening, defamatory, or otherwise prohibited by applicable law.
BizHostWiz reserves the right to determine whether an activity presents a material security, legal, operational, or infrastructure risk and may take appropriate action under these Terms.
The following activities are strictly prohibited on BizHostWiz infrastructure:
Customers may not attempt to gain unauthorized access to any server, account, network, database, device, application, or computer system.
Port scanning, vulnerability scanning, DDoS attacks, DoS attacks, flooding, packet attacks, network abuse, or attempts to compromise network devices are prohibited.
Hosting or distributing malware, viruses, ransomware, trojans, spyware, botnets, exploit kits, malicious scripts, or other harmful code is prohibited.
Phishing pages, fraudulent payment pages, fake login pages, identity theft, impersonation, scams, and deceptive websites are prohibited.
Hosting or distributing material that infringes copyrights, trademarks, service marks, patents, or other intellectual property rights is prohibited.
BizHostWiz may investigate credible complaints and take appropriate action, including removal, suspension, or termination of affected Services.
Customers must provide accurate, complete, and current information when creating an account.
You are responsible for:
Maintaining the confidentiality of your account credentials.
Using secure passwords.
Protecting your control-panel, FTP, SSH, database, email, API, and other credentials.
Preventing unauthorized access to your account.
Immediately notifying BizHostWiz of suspected unauthorized access.
Maintaining accurate billing and contact information.
You are responsible for activities conducted through your account unless otherwise required by applicable law.
BizHostWiz may request identity or business verification where reasonably necessary for fraud prevention, security, regulatory compliance, or account protection.
Hosting resources are provided according to the specifications of the purchased plan.
The Services may include limits relating to:
CPU usage.
RAM usage.
Storage.
I/O.
Entry processes.
Number of processes.
Database connections.
Inodes.
Bandwidth.
Email sending.
Other server resources.
For shared, reseller, and cloud hosting plans, customers must not continuously consume 25% or more of available system resources for longer than 90 seconds at a time, where such usage materially affects the hosting environment.
Customers must not run:
Cron jobs at intervals of less than 15 minutes where prohibited by the applicable hosting environment.
MySQL queries running continuously for more than 30 seconds where prohibited by the applicable hosting environment.
Applications or scripts that materially degrade server performance.
Resource-intensive processes that negatively affect other customers.
BizHostWiz may request optimization, recommend an upgrade, limit resource usage, migrate the account to a more suitable plan, or suspend the affected Service when necessary to protect infrastructure.
Hosting storage is intended primarily for active websites, applications, databases, and related files.
Customers must not use hosting storage primarily as:
Personal cloud storage.
File-sharing storage.
Backup storage unrelated to hosted websites.
Archive storage.
Storage for unused files.
Storage for large collections of downloadable media unrelated to the hosted service.
BizHostWiz may request removal of files that violate the intended use of the hosting Service.
Customers are responsible for remaining within the bandwidth limits applicable to their selected Service.
If bandwidth usage exceeds the applicable plan limits, BizHostWiz may:
Notify the Customer.
Recommend purchasing additional bandwidth.
Recommend upgrading the Service.
Temporarily suspend the affected Service until usage is brought within acceptable limits.
Where a Service is advertised as "Unmetered" or "Unlimited", such terminology is subject to reasonable-use requirements and infrastructure protection.
Any unmetered or unlimited resource offering applies only to normal use consistent with the intended purpose of the purchased hosting plan.
If a customer's usage creates a material risk to:
Server stability.
Network performance.
Storage systems.
Other customers.
Service availability.
BizHostWiz may require the Customer to upgrade to a suitable Service or may restrict excessive resource consumption.
BizHostWiz maintains a strict zero-tolerance policy toward spam and abusive email activity.
You must not use BizHostWiz Services for:
Unsolicited commercial email.
Unsolicited bulk email.
Email harvesting.
Purchased email lists.
Mail bombing.
Phishing.
Malware distribution.
Fraudulent email campaigns.
Open SMTP relays.
Anonymous bulk mailing systems.
If BizHostWiz receives a credible spam complaint, we may investigate the account and temporarily restrict email or hosting functionality while the investigation is conducted.
Repeated or serious violations may result in immediate suspension or termination without refund, subject to applicable law.
Email sending limits may vary according to the hosting plan and infrastructure.
BizHostWiz may impose or modify hourly, daily, or other sending limits to protect server reputation, network stability, and email deliverability.
BizHostWiz does not guarantee that every email will reach the recipient's inbox.
Email delivery may be affected by recipient mail servers, spam filters, DNS records, sender reputation, blacklists, third-party systems, and other factors outside BizHostWiz's control.
Customers using BizHostWiz Reseller Hosting are responsible for the accounts, websites, content, and activities of their own customers.
Resellers must:
Ensure their customers comply with these Terms.
Provide customer support to their own clients.
Handle customer billing and account management.
Respond to abuse complaints.
Maintain appropriate security.
Ensure that their customers do not conduct prohibited activities.
The Reseller remains responsible for activities originating from accounts created under its reseller environment.
BizHostWiz may suspend or terminate a reseller account where activity originating from the reseller or its customers creates legal, security, operational, or infrastructure risks.
BizHostWiz may use third-party infrastructure, software, licenses, hardware, cloud providers, control panels, domain registrars, payment processors, SSL providers, email providers, and other technology partners.
Third-party Services may be subject to separate terms and conditions.
BizHostWiz is not responsible for changes, failures, discontinuation, pricing changes, restrictions, or defects originating solely from third-party providers, subject to applicable law.
BizHostWiz does not guarantee the availability of any particular domain name.
Domain registrations and transfers are subject to applicable registry and registrar rules.
Customers are responsible for ensuring that:
Domain registration information is accurate.
Registrant information remains current.
Required verification is completed.
Domains are renewed before expiration.
Domain use complies with applicable law.
Domain registration and renewal fees may be non-refundable after registration or renewal, subject to applicable law and the applicable domain provider's policies.
Customers must not register or use domains that intentionally impersonate, deceive, or infringe upon the trademarks, brands, copyrights, or other intellectual property rights of third parties.
BizHostWiz may take appropriate action upon receiving valid legal complaints or where required by law.
Customers are responsible for renewing their domains before expiration.
BizHostWiz may provide renewal reminders as a convenience, but failure to receive a reminder does not transfer responsibility for renewal from the Customer to BizHostWiz.
BizHostWiz is not responsible for domain expiration resulting from failure to renew on time.
BizHostWiz may provide migration assistance where included with the applicable Service.
Migration timelines depend on:
Source server accessibility.
Control panel compatibility.
Website size.
Database configuration.
Email configuration.
DNS configuration.
Customer-provided credentials.
Third-party software.
While we will make reasonable efforts to complete migrations successfully, BizHostWiz does not guarantee uninterrupted migration or successful migration in every situation.
Customers remain responsible for maintaining backups before migration.
Customers are responsible for maintaining their own independent backups.
Where backup services are included in a hosting plan, the applicable backup schedule and retention period may vary according to the Service.
BizHostWiz may provide:
Daily database backups with a retention period of 7 days, where included in the applicable hosting plan.
Weekly website backups with a retention period of 1 day, where included in the applicable hosting plan.
Backup availability may vary depending on infrastructure, storage capacity, technical circumstances, and Service configuration.
Backups may not include every component of an account, including certain email, media, third-party, or external data.
Customers should download and maintain independent backups for critical business data.
BizHostWiz does not guarantee that every backup can be restored successfully in every circumstance.
BizHostWiz targets 99.99% service uptime for applicable hosting infrastructure.
The uptime target may exclude:
Scheduled maintenance.
Emergency maintenance.
Customer-caused outages.
Application or software failures caused by customer configuration.
DNS propagation.
Third-party provider failures.
Internet backbone failures.
Force majeure events.
Government or regulatory actions.
Events outside BizHostWiz's reasonable control.
Uptime measurements may be calculated using BizHostWiz's infrastructure monitoring systems.
BizHostWiz will make reasonable efforts to maintain stable and reliable Services.
Where an infrastructure issue occurs, our technical team may investigate and take reasonable corrective action.
The 99.99% uptime target does not constitute an unconditional guarantee against all interruptions, particularly where downtime results from circumstances outside BizHostWiz's reasonable control or is excluded under these Terms.
BizHostWiz may suspend, restrict, or temporarily disable Services for:
Technical problems.
Scheduled maintenance.
Emergency maintenance.
Security incidents.
Malware or account compromise.
Excessive resource usage.
Spam or abuse.
Violation of these Terms.
Non-payment.
Fraudulent activity.
Legal or regulatory requirements.
Third-party claims.
Protection against financial or legal liability.
Activities that threaten the stability or security of our infrastructure.
Where reasonably possible, customers may be notified before suspension. Immediate action may be taken when required to protect systems, customers, or third parties.
Eligible Shared Hosting, Cloud Hosting, VPS Hosting, and Reseller Hosting plans may be covered by a 30-day money-back guarantee, subject to the applicable product's eligibility requirements.
Refund requests must be submitted within 30 days from the original sign-up date.
Refunds generally do not apply to:
Domain registration.
Domain renewal.
Domain transfer.
cPanel licenses.
Plesk licenses.
LiteSpeed licenses.
Softaculous licenses.
Dedicated server services.
Cloud infrastructure charges.
Paid support.
SSL certificates.
Security licenses.
WHMCS licenses.
Windows or other operating system licenses.
Microsoft 365 or other third-party licenses.
Other third-party licenses.
Setup fees.
Custom development or professional services.
Services already consumed or delivered.
No refund will be issued where Services have been suspended or terminated due to:
Violation of these Terms.
Illegal activity.
Spam.
Malware.
Abuse.
Excessive resource usage.
Fraud.
Chargebacks.
Other prohibited activity.
Refunds may also exclude applicable taxes, transaction fees, payment processing charges, domain fees, setup fees, or other non-refundable charges, subject to applicable law.
Payments may be made through available payment methods displayed on the BizHostWiz website.
Services may be activated after payment confirmation.
Customers are responsible for paying invoices by their due dates.
Outstanding invoices may result in:
Suspension of Services.
Restriction of account access.
Suspension of renewal.
Termination of Services.
Services will generally be restored after outstanding dues are cleared, subject to applicable restoration policies and availability.
Unpaid invoices may result in suspension or termination of Services.
If an account is terminated due to non-payment, BizHostWiz may permanently delete associated data after the applicable retention period.
Customers are responsible for maintaining backups and ensuring timely renewal.
BizHostWiz is not responsible for loss of data resulting from suspension or termination due to unpaid invoices.
BizHostWiz may offer promotional prices, discounts, coupons, introductory rates, or other offers.
Promotional pricing may apply only during the initial subscription term.
After the promotional term ends, Services may renew at the then-current standard renewal price.
BizHostWiz reserves the right to change pricing, promotions, discounts, and service plans.
Changes to renewal pricing will be reflected in applicable billing information.
Prices displayed by BizHostWiz may be exclusive of applicable taxes unless otherwise stated.
Applicable GST and other legally required taxes may be added to the final invoice.
Taxes already collected or remitted may be non-refundable to the extent permitted by applicable law.
Customers may request cancellation of Services through the designated BizHostWiz account or support channel.
Before cancellation, customers are responsible for:
Downloading website files.
Downloading databases.
Backing up emails.
Transferring domains where required.
Clearing outstanding invoices.
Once a Service is cancelled or terminated, associated data may be permanently deleted and may not be recoverable.
BizHostWiz may terminate an account where:
The Customer voluntarily requests cancellation.
The subscription expires and is not renewed.
Outstanding invoices remain unpaid.
The Customer materially violates these Terms.
The account is used for illegal, fraudulent, malicious, or abusive activity.
Fraudulent or suspicious activity is identified.
The account presents a material threat to infrastructure, other customers, or third parties.
Termination is required by applicable law or a competent authority.
Upon termination, files and data may be permanently deleted after the applicable retention period.
Customers are responsible for protecting their accounts.
You must not:
Share passwords with unauthorized persons.
Attempt to access another customer's account.
Circumvent authentication.
Attempt to bypass security controls.
Use compromised credentials.
Deploy software designed to compromise other systems.
Any account found to be compromised may be temporarily disabled until the security issue is resolved.
BizHostWiz may require customers to clean compromised websites or may offer paid security assistance where available.
Customers are responsible for the security and maintenance of software installed within their hosting accounts.
This includes:
WordPress.
Plugins.
Themes.
PHP applications.
Laravel applications.
CMS platforms.
Databases.
Scripts.
Frameworks.
Third-party applications.
Customers should regularly update software and remove unused applications.
BizHostWiz is not responsible for vulnerabilities created by outdated or insecure customer applications.
BizHostWiz may investigate complaints involving:
Spam.
Malware.
Phishing.
Copyright infringement.
Trademark infringement.
Hacking.
Fraud.
Network attacks.
Illegal activity.
Security violations.
Where a violation is confirmed, BizHostWiz may remove content, restrict access, suspend Services, or terminate the relevant account.
All BizHostWiz branding, trademarks, logos, website content, documentation, designs, software, and proprietary systems remain the property of Ruby Roman Infotech Pvt. Ltd. or the applicable licensors.
Customers may not reproduce, copy, modify, reverse engineer, redistribute, or commercially exploit BizHostWiz proprietary materials without written authorization, except where permitted by law.
Customers retain ownership of content, websites, applications, databases, files, and other materials they upload to BizHostWiz.
Customers grant BizHostWiz the limited technical rights required to store, process, transmit, back up, and provide such content as necessary to operate the Services.
BizHostWiz does not claim ownership of customer content solely because it is hosted on our infrastructure.
Third-party software may be provided through BizHostWiz Services.
Such software may be subject to separate licenses and terms.
BizHostWiz does not guarantee:
Compatibility.
Availability.
Performance.
Security.
Continued support.
Future functionality.
Customers are responsible for complying with applicable third-party licenses.
Where BizHostWiz provides AI-powered website builders, coding tools, or AI-generated content services:
AI-generated output may contain errors.
Generated code may contain vulnerabilities or incomplete functionality.
Customers must review and test AI-generated content before publishing.
Customers are responsible for prompts, uploaded content, trademarks, images, and data supplied to AI systems.
Customers must not use AI Services to generate illegal, fraudulent, malicious, infringing, or prohibited content.
BizHostWiz does not guarantee that AI-generated output will be accurate, complete, secure, or suitable for a particular purpose.
To the maximum extent permitted by applicable law, BizHostWiz, Ruby Roman Infotech Pvt. Ltd., its directors, employees, contractors, licensors, service providers, and partners shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of:
Revenue.
Profit.
Business.
Data.
Customers.
Goodwill.
Business opportunities.
Anticipated savings.
This includes losses arising from service interruptions, technical failures, cyberattacks, third-party failures, data loss, software failures, or customer configuration issues.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
BizHostWiz may provide, resell, integrate, license, or make available certain third-party products, software, infrastructure, platforms, hardware, licenses, applications, or services as part of or in connection with the Services.
These third-party products and services may include, without limitation, hosting control panels, server software, cloud infrastructure, billing platforms, security software, email services, operating systems, website management tools, and other licensed technologies.
When you purchase or use a third-party product or service through BizHostWiz, you acknowledge that the relevant third-party provider's applicable terms, licenses, acceptable-use policies, and service conditions may also apply to your use of that product or service.
You agree to comply with all applicable third-party terms and licenses.
BizHostWiz is not responsible for changes, discontinuation, modification, limitations, licensing restrictions, pricing changes, or failures of third-party products or services that are outside the reasonable control of BizHostWiz.
Where applicable, your rights concerning a third-party product or service may be limited to the rights granted to you by the relevant third-party provider.
You must not clone, reverse engineer, modify, circumvent licensing restrictions, tamper with, or misuse any third-party software or service except as expressly permitted by the applicable license or applicable law.
For convenience, the following official third-party legal and licensing resources may apply to products or technologies used, integrated, resold, or supported by BizHostWiz:
cPanel & WHM:
cPanel Legal Notices
Amazon Web Services (AWS):
AWS Service Terms
WHMCS:
WHMCS Terms of Service
Microsoft / Office 365:
Microsoft Legal and Intellectual Property Information
Google Workspace / G Suite:
Google Terms and Policies
SpamExperts:
SpamExperts Software Services Agreement
Webuzo:
Webuzo License
Plesk:
Plesk Legal Information
Softaculous:
Softaculous Terms of Service
BitNinja:
BitNinja Terms and Conditions
DigitalOcean:
DigitalOcean Terms of Service
The above links are provided for reference and convenience. The applicable third-party provider's current terms and policies may change from time to time, and customers are responsible for reviewing the terms applicable to the specific third-party product or service they use.
BizHostWiz may modify, update, revise, or replace these Terms of Service from time to time.
Changes may be made to:
Reflect changes in our Services.
Introduce new products or features.
Reflect changes in third-party services.
Address security requirements.
Comply with applicable laws and regulations.
Reflect changes in business or operational practices.
Clarify existing provisions.
Update pricing, billing, refund, or service conditions.
Where appropriate, material changes may be communicated through the BizHostWiz website, customer account, registered email address, or other reasonable communication methods.
Unless otherwise stated, updated Terms become effective when published on the BizHostWiz website.
Your continued use of BizHostWiz Services after the effective date of revised Terms constitutes your acceptance of the updated Terms, subject to applicable law.
If you do not agree with a material modification, you should discontinue use of the affected Services and submit a cancellation request in accordance with our applicable cancellation and refund policies.
No verbal statement, informal communication, support response, or individual explanation shall modify these Terms unless expressly authorized in writing by an authorized representative of Ruby Roman Infotech Pvt. Ltd.
To the maximum extent permitted by applicable law, BizHostWiz's aggregate liability relating to a particular Service shall not exceed the fees actually paid by the Customer for that Service during the twelve (12) months immediately preceding the event giving rise to the claim.
This limitation does not apply where such limitation is prohibited by applicable law.
To the extent permitted by law, the Customer agrees to indemnify and hold harmless Ruby Roman Infotech Pvt. Ltd., BizHostWiz, its employees, contractors, partners, licensors, and service providers from claims, liabilities, losses, damages, costs, and reasonable legal expenses arising from:
Customer's use of the Services.
Customer content.
Violation of these Terms.
Violation of applicable law.
Intellectual property infringement.
Unauthorized activities conducted through the Customer's account.
BizHostWiz shall not be responsible for delay or failure caused by events beyond its reasonable control, including:
Natural disasters.
Fire.
Flood.
Earthquake.
War.
Terrorism.
Civil unrest.
Government actions.
Power failures.
Telecommunications failures.
Internet backbone failures.
Data-center failures.
Cybersecurity incidents.
Labor disputes.
Third-party infrastructure failures.
Regulatory changes.
BizHostWiz provides technical and customer support according to the purchased Service and applicable support terms.
Support may include assistance relating to:
Hosting accounts.
Control panels.
DNS.
Server-related issues.
Account configuration.
Supported hosting infrastructure.
Unless expressly included in a purchased Service, support does not automatically include:
Custom website development.
Custom programming.
Third-party application development.
Extensive website troubleshooting.
Application optimization.
Content creation.
Custom server administration.
For support and account-related assistance:
Email: support@bizhostwiz.com
Security incidents, malware, phishing, spam, copyright complaints, or other abuse-related matters should be reported to:
BizHostWiz Support
Email: support@bizhostwiz.com
Please include relevant evidence such as domain names, URLs, IP addresses, screenshots, timestamps, and a description of the issue where applicable.
Your use of BizHostWiz Services may involve the collection and processing of personal information.
Personal information will be handled in accordance with the BizHostWiz Privacy Policy and applicable laws.
Customers should review the BizHostWiz Privacy Policy for information regarding collection, use, storage, protection, and disclosure of personal information.
These Terms and any dispute arising from the use of BizHostWiz Services shall be governed by the applicable laws of India.
The parties shall first attempt to resolve disputes through good-faith communication and negotiation.
If a dispute cannot be resolved amicably, the competent courts having jurisdiction in Ghaziabad, Uttar Pradesh, India shall have jurisdiction over the dispute, subject to applicable law.
The principal business address associated with BizHostWiz is:
Ruby Roman Infotech Pvt. Ltd.
2nd Floor, SRBC Tower, Office No. 205,
Near Alpha Tower, Sector 9, Vasundhara,
Ghaziabad, Uttar Pradesh – 201012, India.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall continue to remain valid and enforceable to the maximum extent permitted by law.
Failure by BizHostWiz to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision in the future.
These Terms, together with the BizHostWiz Privacy Policy, Refund Policy, Acceptable Use Policy, applicable service-specific terms, invoices, and other policies referenced herein, constitute the entire agreement between the Customer and BizHostWiz concerning the Services.
BizHostWiz reserves the right to modify these Terms at any time.
Where appropriate, material changes may be communicated through the BizHostWiz website, customer account, email, or other reasonable communication channels.
Continued use of BizHostWiz Services after the updated Terms become effective constitutes acceptance of the revised Terms, subject to applicable law.
For questions, complaints, billing matters, technical support, abuse reports, or clarification regarding these Terms, please contact:
BizHostWiz
A Brand of Ruby Roman Infotech Pvt. Ltd.
Registered/Business Address:
2nd Floor, SRBC Tower, Office No. 205,
Near Alpha Tower, Sector 9, Vasundhara,
Ghaziabad, Uttar Pradesh – 201012, India.
Support Email:
support@bizhostwiz.com
Website:
bizhostwiz.com
By purchasing, activating, accessing, or using any BizHostWiz Service, you acknowledge that you have read, understood, and agreed to these Terms of Service.
© 2026 Ruby Roman Infotech Pvt. Ltd. All Rights Reserved.
BizHostWiz™ is a brand of Ruby Roman Infotech Pvt. Ltd.
